TRANSPORT CLAIMS POLICY

VERSION: 02

LAST UPDATED: 20/07/2018

DOCUMENT OWNER: Mark McKenzie, Jaco Burger, Caren du Preez

SCOPE
This document is to guide the correct procedure when receiving goods ordered from Gallagher, where Gallagher arranged the transport and there are discrepancies.

IMPORTANT NOTES

• You are entitled to ask the driver to wait to enable you to check the delivery
• Do not sign the consignment note “Subject to inspection”
• This will void the freight company of liability
• Gallagher will not be able to lodge a claim
• The goods will become the property of the customer
• Claims cannot be processed if deadline dates are not adhered to

STEPS FOR REPORTING DELIVERY DISCREPANCIES

STEP 1

• Check the delivery before the driver leaves
• Ensure the correct number of carton(s) have been received as per the consignment note
• Check that there is no visible damage to the goods

STEP 2

• If there are missing items or visible damage – endorse this on the transporter’s copy of the consignment note beside the relevant item(s)
• State details eg. “short supplied” or “damaged” etc
• Notify the Gallagher Sales team at sales.za@gallagher.com of any damages or incorrect stock
• IMPORTANT – above notification must happen within 24 hours of delivery

STEP 3

• If there are missing or incorrect items once the boxes are unpacked and the consignment note has already been signed contact Gallagher Sales team at sales.za@gallagher.com immediately
• IMPORTANT – above notification must happen within 48 hours of delivery